How to buy a ticket

1. Tap ‘Get Tickets’ in the green box on the bottom right of this page.
2. Enter your email address
3. You will be asked to enter registration details or a password if you already have an account.
4. After this, you will be able to select tickets using the ‘+’ button.
5. Tap ‘Continue’ and follow the instructions for payment.
6. The final step is to Assign your ticket. Help guide here on how to assign a ticket.
7. Once Assigned you will receive your e-ticket via email.

IMPORTANT:

Assigning ticket:

• Your booking is confirmed after payment, however, you must assign your ticket before your ticket is sent. A help guide here on how to assign a ticket.
• If assigning to someone without an email address (e.g. under 16) please assign the ticket to yourself. The e-ticket will be sent to your email address.

FAQs

Can I purchase tickets on a matchday?

Yes - Tickets can also be purchased on matchdays via card or cash.

Do I need to carry ID if I purchase a Concession ticket?

Yes - The turnstile operators may ask you for ID to confirm you have purchased the correct age-related ticket, the club reserve the right to refuse entry without a valid ID

I have not been to the stadium before – where should I park?

There are two public car parks within a ten-minute walk, one on Rogers Lane, DE55 7FF and the other on Severn Square Car Park, DE55 7BJ, both are pay and display.

I have purchased a Match Ticket and now find out I cannot make the game, can I get a refund?

The club accepts refunds up to 48 hours before a fixture, please contact [email protected] to apply for a refund. Refunds will not be accepted within 48 hours of a fixture.

What happens if I have purchased tickets, the match date changes and I can't make the new date?

You will be able to apply for a refund based on the same terms above

Do I need to print my e-ticket?

The e-ticket can be shown on your mobile device and printing is not required. If you do not have a device that is able to show your email or the QR code then you may print the email out and show this at the turnstile.

How many emails will I receive after booking?

After making a booking, you will receive a confirmation email that shows a summary of your order. This is not your e-ticket, you must assign your ticket first before the e-ticket is sent to your email.

What should I do if I haven't received my e-ticket?

Please check your spam and junk folder. If you do not receive your confirmation email 30 mins after purchase or your e-ticket email 30 mins after assigning, please email [email protected] for further investigation.

Can I assign a ticket to a family or friend? 

Yes, during the assigning process tap ‘Someone else’ and enter the family/friend name and email address. They will receive an email asking them to sign up to Ticketpass and accept the season ticket. 

I would like to assign a ticket to a family/friend/under 16 but they do not have an email 

During the assigning process assign the ticket to yourself.

Who do I contact if I have questions? 

Questions regarding tickets please contact: [email protected]

Any questions or issues regarding the Ticketpass platform please contact: [email protected] 

T&Cs

• Tickets are sold subject to the bye-laws and regulations of the Football Association and the National League.
• In the event of a postponement the ticket will be valid for the re-arranged match. Refunds will be considered only if the ticket is returned to the club no later than 48 hours before the time of kick-off of the match, when played. This ticket is only valid if presented complete and it is the responsibility of the ticket holder to ascertain the date and kick-off time.
• Mobile phones are permitted inside the stadium, but are for personal use only.
• Failure to act in a respectful manner will result in the possibility of being asked to leave the stadium, in the event of which, no refund will be issued.
• In the event of non-attendance or in circumstances out of control, refunds are not available.
• All attendees are required to observe and comply with all laws, regulations, rules and requirements relating to Covid-19 and the Drinkaware Challenge 25 scheme