How to buy a ticket

Tap ‘Get Tickets’ in the green box on the bottom right of this page.
Enter your email address
You will be asked to enter registration details or a password if you already have an account.
After this, you will be able to select tickets using the ‘+’ button.
Tap ‘Continue’ and follow the instructions for payment.
The final step is to Assign your ticket. Help guide here on how to assign a ticket.
Once Assigned you will receive your e-ticket via email.

IMPORTANT:

Assigning ticket:

Your booking is confirmed after payment, however, you must assign your ticket before your ticket is sent. A help guide here on how to assign a ticket.
If assigning to someone without an email address (e.g. under 16) please assign the ticket to yourself. The e-ticket will be sent to your email address.

FAQs

Can I purchase tickets on a matchday?

Yes - Tickets can also be purchased on matchdays via card or cash.

Do I need to carry ID if I purchase a Concession ticket?

Yes - The turnstile operators may ask you for ID to confirm you have purchased the correct age-related ticket, the club reserve the right to refuse entry without a valid ID

I have not been to the stadium before – where should I park?

There are two public car parks within a ten-minute walk, one on Rogers Lane, DE55 7FF and the other on Severn Square Car Park, DE55 7BJ, both are pay and display.

I have purchased a Match Ticket and now find out I cannot make the game, can I get a refund?

The club accepts refunds up to 48 hours before a fixture, please contact lisa@healthcaremedia.co.uk to apply for a refund. Refunds will not be accepted within 48 hours of a fixture.

What happens if I have purchased tickets, the match date changes and I can't make the new date?

You will be able to apply for a refund based on the same terms above

Do I need to print my e-ticket?

The e-ticket can be shown on your mobile device and printing is not required. If you do not have a device that is able to show your email or the QR code then you may print the email out and show this at the turnstile.

How many emails will I receive after booking?

After making a booking, you will receive a confirmation email that shows a summary of your order. This is not your e-ticket, you must assign your ticket first before the e-ticket is sent to your email.

What should I do if I haven't received my e-ticket?

Please check your spam and junk folder. If you do not receive your confirmation email 30 mins after purchase or your e-ticket email 30 mins after assigning, please email support@ticketpass.org for further investigation.

Can I assign a ticket to a family or friend?

Yes, during the assigning process tap ‘Someone else’ and enter the family/friend name and email address. They will receive an email asking them to sign up to Ticketpass and accept the season ticket.

I would like to assign a ticket to a family/friend/under 16 but they do not have an email

During the assigning process assign the ticket to yourself.

Who do I contact if I have questions?

Questions regarding tickets please contact: lisa@healthcaremedia.co.uk

Any questions or issues regarding the Ticketpass platform please contact: support@ticketpass.org

T&Cs

Tickets are sold subject to the bye-laws and regulations of the Football Association and the National League.
In the event of a postponement the ticket will be valid for the re-arranged match. Refunds will be considered only if the ticket is returned to the club no later than 48 hours before the time of kick-off of the match, when played. This ticket is only valid if presented complete and it is the responsibility of the ticket holder to ascertain the date and kick-off time.
Mobile phones are permitted inside the stadium, but are for personal use only.
Failure to act in a respectful manner will result in the possibility of being asked to leave the stadium, in the event of which, no refund will be issued.
In the event of non-attendance or in circumstances out of control, refunds are not available.
All attendees are required to observe and comply with all laws, regulations, rules and requirements relating to Covid-19 and the Drinkaware Challenge 25 scheme

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